FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Sizing
Q: How do I choose the right shoe size?
A: Check our “Size Guide” on each product page—we list measurements (e.g., foot length for sneakers) and compare to US standard sizes. If unsure, email us your foot length; we’ll recommend a size!
Q: Are the slippers non-slip?
A: Yes! All slippers have rubberized soles for grip—safe for wood or tile floors. Perfect for at-home use.
Q: Are the high heels comfortable for all-day wear?
A: Most styles have padded insoles and stable heels (2-3 inches). For longer wear, we suggest our “low-heel” options (1.5 inches)—details on Shopify product pages.
2. Care & Maintenance
Q: How to clean sneakers without damaging them?
A: Wipe fabric sneakers with a damp cloth + mild soap; avoid soaking. Leather sneakers need a leather cleaner. Air-dry fully (no direct sunlight) to keep shape.
Q: Can I wash the slippers?
A: Most are hand-wash only (gentle cycle with cold water). Check the product tag—some fluffy styles are spot-clean only to avoid fabric damage.
Q: How to keep skate shoes from wearing out quickly?
A: Our skate shoes have reinforced toes and durable soles. Avoid rough surfaces (e.g., concrete) for casual wear to extend lifespan.
3. Orders & Shipping (Shopify)
Q: How to track my shoe order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or shoelabo.com’s “My Orders” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 657 W Carey Ln, Avon Park, FL, 33825. 2-4 business days (U.S. standard); 5-7 days (Alaska/Hawaii). No extra delays for multiple pairs.
Q: Is there free shipping?
A: Yes—free standard shipping on all U.S. orders over $80 (applies to slippers, heels, sneakers, skate shoes).
4. Returns & Exchanges
Q: What if the shoes don’t fit?
A: Exchange for a different size within 15 days—unused, original tags/packaging intact. We cover shipping for exchanges; just email us your order number.
Q: Can I return shoes if they’re scuffed?
A: No—used shoes (scuffed soles, stained fabric) are ineligible. Inspect shoes upon delivery; report damage within 48 hours via email.
5. Other Questions
Q: Do you offer wide-width options?
A: Yes! Look for “Wide Width” tags on sneakers, slippers, and some heels. Sizing details on Shopify product pages.
Q: Can I gift-wrap shoes for someone?
A: Absolutely—add a “Gift Note” at checkout (free). We’ll wrap in tissue paper and omit pricing from the package.