Return & Exchange Policy
This policy covers returns/exchanges for our slippers, high heels, skate shoes, and sneakers (sold via our Shopify store). For inquiries, use the contact details below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Slippers/High Heels | 30 days post-delivery | 15 days post-delivery | Unused, original tags/packaging intact; no stains on fabric, no bent heel tips |
| Skate Shoes/Sneakers | 30 days post-delivery | 15 days post-delivery | Unworn (soles unstained), shoe shape maintained; original box included |
| Defective Items | 48 hours post-delivery | 48 hours post-delivery | Broken heel straps, torn sneaker seams, wrong size—photos required for verification |
2. Process Steps
- Request: Email ChristopherMoy23@outlook.com with your Shopify order number, item type (e.g., leather sneakers), reason for return/exchange, and supporting proof (e.g., photos of a scuffed heel).
- Approval: We respond within 2 business days. Approved requests get a return address (our Avon Park hub: 657 W Carey Ln, Avon Park, FL, 33825) and unique return ID.
- Ship Back: Send items within 7 days. Pack shoes with tissue paper (to keep shape); use the original box if possible to avoid transit damage.
- Finalization: Inspection takes 3-5 days (checks wear, tags, and damage). Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to $15 / £12 via logistics receipt).
- Personal Reasons: You pay return shipping + 5% restocking fee (covers shoe inspection and repackaging).
- Ineligible Items: Used shoes (stained slippers, scuffed sneakers), shoes without tags, or customized styles—refused, you bear return shipping costs.